WHY DID I LOSE POINTS?Updated a year ago

Points may be deducted for a few reasons:

• If you return a purchase for a refund, any points associated with that order will be removed from your account.
• If you refer a friend who completes a purchase which is considered a successful referral but they then return their order.
• Points will expire after 3 months of inactivity. What that means is that you’ll either need to continue to earn points before the 3 month mark or use your points before then.

If you've redeemed your points between earning them + a return, that is OK! Points can go into the negative, but as soon as you earn more, you'll be well on your way to getting back into the positive with points again!